Returns & Refunds Policy

Effective Date: February 05, 2026

Thank you for shopping with Silta (“we,” “us,” “our”). We take pride in offering carefully produced wall art and want you to feel confident in your purchase. This policy explains how returns, replacements, and refunds are handled for orders placed on silta.art.

1. Eligibility for Returns

We accept returns or replacements in the following cases:

The item arrives damaged or defective
The item received is incorrect or not as described

To be eligible for a return, the following conditions must be met:

You contact us within 7 days of receiving your order
The item is unused and in its original condition
Proof of purchase (order confirmation or receipt) is provided

Please note: All artworks are produced on demand. For this reason, we do not accept returns for change of mind once production has started.

2. How to Initiate a Return

To request a return or replacement, please contact our support team at:

📧 [email protected]
📞 +371 28985520

Please include the following information in your message:

Order number
Full name and contact details
A brief description of the issue
Photos of the item (if damaged or defective)

Our team will respond within 2–3 business days with next steps and instructions.

3. Damaged or Defective Items

If your artwork arrives damaged or defective, please contact us as soon as possible with clear photos showing:

The damaged area(s)
The packaging condition
The shipping label

Once your claim is reviewed and approved, we will offer one of the following options:

Replacement — a new item sent at no additional cost
Full refund — issued to your original payment method

4. Refund Process

Once a return is approved and processed, refunds will be issued to the original payment method within 5–10 business days.

Please note:

Shipping fees are non-refundable unless the return is due to an error or defect on our part
Processing times may vary depending on your payment provider

If more than 10 business days have passed since approval and you have not received your refund, please contact us.

5. Non-Returnable Items

The following items are non-returnable:

Custom-made or personalized artworks
Gift cards
Items returned after 7 days of delivery
Items damaged due to misuse or improper handling

6. Exchanges

We only offer exchanges for items that are damaged, defective, or incorrect.
If you need an exchange for the same product, please contact us and we’ll be happy to assist.

7. Return Shipping

If a return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the issue is due to our error
Please package items securely to prevent damage during transit

8. Contact Information

If you have any questions about this Refund & Returns Policy, please contact us:

Silta
Klusa iela 20
Riga, LV-1013
Latvia